Oferty pracy, praktyk, staży

Your role:

• Ensure performance by monitoring the execution of the operational service processes
• Coordinate the resolution of low severity incidents and communicate with all involved stakeholders about the status within Tower Control and Support
• Initiate trend analyses of incidents, and ensure detection and validation of problem suggestions
• Ensure problems are assigned to the correct resolver group
• Be a member of improvement meetings with leading vendors
• Prepare and share reports and set plans to improve the situation in queues handled by individual group owners
• Coordinate technical bridge calls between vendors

• At least a year of experience in Service coordination or Incidents management
• Knowledge of ServiceNow, at least to a usable degree (knowledge of reporting modules is welcome)
• Intermediate knowledge of Excel (mainly data editing and pivots tables)
• Knowledge of ITIL, especially incident, request, problem, change, and knowledge management - to work freely with other teams
• Professional nomenclature appropriate to ITIL issues and inter-corporate collaboration
• Experience in vendor management - require vendors to follow incident policies and contracted SLAs
• Result-oriented team player and good motivator attitude with business sense and understanding of commercial urgency
• Fluency in written and spoken English
• ITIL foundation or greater certification would be an advantage

• You'll be working on hundreds of challenging projects matched to your interests for clients from different sectors
• You can develop your skills and competences in a new role
• Every day, you’ll learn from the best specialists in your field
• You have the opportunity to shape your individual career path without changing Great Place to Work!